FAQs
Welcome to Angelic Minds Store! We've compiled a list of our most frequently asked questions to help you with your shopping experience.
Product & Quality
Q1: What is the quality of your hair? A: We exclusively use 100% virgin human hair, which is the highest grade of hair available. This means the hair is unprocessed, has not been chemically treated (permed, dyed, bleached), and is collected from a single donor with all cuticles intact and aligned in the same direction. This ensures minimal tangling, less shedding, and a product that lasts for years with proper care.
Q2: What is the difference between HD Lace and regular lace? A: HD (High Definition) Lace is the thinnest and most undetectable lace material on the market. It is finer and more transparent than traditional Swiss lace, which allows it to melt seamlessly into any skin tone for a flawless, "scalp-like" appearance. It's the top choice for a truly natural and invisible hairline.
Q3: What does a "glueless" wig mean? A: A glueless wig is a unit that is designed to be worn and secured without the need for any glue or adhesive. Our glueless wigs are built with an adjustable elastic band, clips, and combs inside the cap, providing a secure and comfortable fit. They are perfect for beginners, offer great convenience, and help protect your natural hairline.
Q4: Can I color or heat-style my wig? A: Absolutely. Since our wigs are made from 100% virgin human hair, they can be colored, bleached, straightened, and curled just like your own hair. However, we strongly recommend having any chemical processes done by a professional hairstylist to prevent over-processing and ensure the longevity of your investment. Always use a heat protectant spray before applying heat.
Q5: How long will my wig last? A: With proper care and maintenance, your Angelic Minds wig can last for 1-2 years or even longer. The lifespan of your wig depends on how frequently you wear it and how well you care for it.
Q6: How do I choose the right cap size? A: Our wig caps are a standard medium size (averaging 22.5 inches in circumference) and are designed to fit the majority of customers. They feature adjustable straps to ensure a snug and secure fit.
Ordering & Shipping
Q7: How long does it take to process and ship my order? A: Order processing takes 1-3 business days. After your order is processed, standard shipping within the USA typically takes 3-7 business days, and shipping to the UK takes 7-16 business days. You will receive a shipping confirmation email with a tracking number once your order is on its way.
Q8: How can I track my order? A: Once your order has shipped, you will receive an email with your tracking number. Please allow 24-48 hours for the tracking information to become active.
Q9: What about customs fees for international (UK) orders? A: For customers in the United Kingdom, please be aware that you are responsible for any customs duties, taxes, or import fees that may be charged upon the package's arrival in your country. Angelic Minds Store is not responsible for these fees.
Wig Care & Maintenance
Q10: How should I wash my wig? A: We recommend washing your wig every 7-10 wears. Use a gentle, sulfate-free shampoo and a moisturizing conditioner in lukewarm water. Detangle the hair with a wide-tooth comb from the ends to the roots before washing. After washing, gently squeeze out excess water with a towel (do not rub or wring) and allow it to air dry on a wig stand.
Q11: How should I store my wig? A: To maintain its shape and quality, store your wig on a mannequin head or a wig stand when you are not wearing it. This helps prevent tangling and keeps the style intact. Keep it away from direct sunlight and dust.
Policies
Q12: What is your return and exchange policy? A: Due to the hygienic nature of our products, all sales are final, and we do not offer refunds. We do, however, offer an exchange for store credit on eligible items within 7 days of delivery. The item must be in its original, unworn, and unaltered condition with the lace fully intact. Please see our full Return & Exchange Policy for detailed information.
Q13: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure payments through PayPal, Apple Pay, and Google Pay.
Still have a question?
If your question wasn't answered here, please don't hesitate to contact our friendly support team at support@angelicmindsstore.com. We're here to help!